What are the chances that this actually got turned into Verizon? Most places I've been employed required you to fill out your exit interview paperwork before leaving. Nonetheless, having worked in a tech support role before, I can sympathize with this guy!

Hey, I think I actually talked to this guy! Or maybe they are all like that. ;)

Believe me, we are all like that.

God, Why did I think that taking this job was a good idea?!?!??


Case in point:

I actually had to explain the difference between a computer and a monitor to a woman this evening, who got a BSOD and thought that it was an issue with her internet service and decided to call me.

This has got to be the most honest exit interview ever. Kudos to this guy for sticking it to the company, like many of us wish we could.

I got a BSOD once, I thought it was because I didn't use a dental dam.

My DSL through Cavtel was fubar for a while, so I read up on DSL and carrier specific issues at DSLreports, told the tech people, to tell the REAL tech people what to check, and it got fixed. I still hate Cavtel, but it is better than the V (until they dig up my yard and get some Fios in the ghetto). My least favorite tech support to deal with was T-mobile when I was trying to leave them for VZW, who were very sweet (and pushy) but got the 'cool' training that made them come off somewhere between a bad Bar Mitzvah DJ, and a blackjack dealer in AC. Its like "I'm 31 b***hes talk to me like I don't have dubs on my car, I know where my waist is, and I own black socks." a*****es.

I have not only workrd in a call center, I have setup and run them. I used to hate the calls from folks who "knew" and had "done the research". 9 times out of 10 they didn't know what they were talking about, they just had the buzzwords. That 10th time was OK, but by the time you find out they really do know what they are talking about, you have pissed them off with "is it plugged in" and "Is it turned on" level questions.

However, you have to scrupt for the lowest common denominator. You must ask "Is it plugged in" and "is it turned on" and work up. It never fails to get people mad at you for thinking they are an idiot, but way too often you hear "Oh damn, that was stupid of me wasn't it. <click>".

I wonder if his supervisor ever saw that!