Best Buy calls the cops when a guy says the Jawbone Headset sucks! Posted: 3 months ago by MeMe
This guy was having a casual, 1st Amendment protected conversation with a guy. When he was done, a nearby sales associate told him to leave and then called the cops on him for saying a product they had was overpriced and didn't work well. What?
Comments: 18 Score: [-] 316 [+].

  comments (18) 

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Posted: 3 months ago by 2manyusernames:
No, he the cops were called because he refused to leave the store as instructed.

Should he have been told to leave? Perhaps not. That isn't the point. The store has the right to tell someone to leave, especially if they are costing the company lost sales.

His whining about "first amendment rights" is a joke and has no bearing on the case. Freedom of speech does not mean that a retailer has to allow anyone to say anything they want on their private property.
Score: [-] 143 [+].

Posted: 3 months ago by MeMe:
I disagree with you. He wasn't making a scene and that associate just didn't like what had been said. The was just giving his opinion on a product to someone he was standing by to try and give them a better idea of it's quality. If Best Buy has a problem with that then they shouldn't sell crap that doesn't work well to people. You have every right to discuss things with your fellow shoppers so long as you aren't harassing anyone. That sales associate should have stayed out of it unless he had something to add or a counter experience to offer.
Score: [-] 105 [+].

Posted: 3 months ago by 1thirteen3:
« MeMe : I disagree with you. He wasn't making a scene and that associate just didn't like what had been said. The was just giving his opinion on a product to someone he was standing by to try and give them a better idea of it's quality. If Best Buy has a problem with that then they shouldn't sell crap that doesn't work well to people. You have every right to discuss things with your fellow shoppers so long as you aren't harassing anyone. That sales associate should have stayed out of it unless he had something to add or a counter experience to offer.
Wrong. The First Amendment protects you against Congress from making a law abridging your free speech. However, private businesses are allowed to prohibit whatever speech they choose, thus allowed by our faux-free market.

If a customer refuses to leave a store after an employee requests that he do so, regardless of what he says, the customer is required to leave the store, and if not can be forcefully removed.

Free speech applies to the public sector, not the private.
Score: [-] 103 [+].

Posted: 3 months ago by 2manyusernames:
« MeMe : I disagree with you. He wasn't making a scene and that associate just didn't like what had been said. The was just giving his opinion on a product to someone he was standing by to try and give them a better idea of it's quality. If Best Buy has a problem with that then they shouldn't sell crap that doesn't work well to people. You have every right to discuss things with your fellow shoppers so long as you aren't harassing anyone. That sales associate should have stayed out of it unless he had something to add or a counter experience to offer.
I am not saying whether he should or shouldn't. I am merely saying that the store has the right to tell a person to leave their premises.

Also there was more than a discussion of the merits of the product. Not only was the guy saying it sucked, but he was saying it was over priced. That is the main reason he was told to leave.
Score: [-] 70 [+].

Posted: 3 months ago by MeMe:
Wow. I feel so judged. Ok, from now on i just won't comment or put any sort of description on my posts. Done.
Score: [-] -66 [+].

Posted: 3 months ago by 2manyusernames:
« MeMe : Wow. I feel so judged. Ok, from now on i just won't comment or put any sort of description on my posts. Done.
No one is judging you. No one is even attacking you. We are just discussing the subject matter. If you notice you are getting upvoted as well.
Score: [-] 50 [+].

Posted: 3 months ago by larknet:
I would like to know if the person Alex talked with actually bought a product from BB. If so, he might have made an upsell to a better, more expensive product to which Alex should get rewarded.
Score: [-] 43 [+].

Posted: 3 months ago by clscott645:
« MeMe : Wow. I feel so judged. Ok, from now on i just won't comment or put any sort of description on my posts. Done.
This is how Plime operates, friend. We voice our opinions and have (mostly) civil debates and/or arguments.

It shouldn't be taken personally.

Stick around, yeah?
Score: [-] 76 [+].

Posted: 3 months ago by dOntEAtpOOp:
« MeMe : Wow. I feel so judged. Ok, from now on i just won't comment or put any sort of description on my posts. Done.
That was me with the downvote by the way. I can't stand when people get all defensive like this and try to play the vicitm just because other people didn't agree with you.

The cops weren't called because of what the man was saying or even why he was saying it. The cops were called because he was asked to leave the premisis and failed to do so. The validity of the mans statement is a non-issue.
Score: [-] 133 [+].

Posted: 3 months ago by smarty1052:
Well working at best buy we're technically not allowed to talk bad about any product and we're told that If we do come across a situation like this That we should politely ask the customer to refrain from doing so. If you ask any customer to do something and they don't comply then you get a manager then it's up to the manager what to do. we constantly have reps from different companies come in and secret shoppers to jude how we treat their product. If the associate just once slips up and says yea ur right this sucks then if that ends up coming back to him he loses his job or gets written up. So employee yes good job.. as for police being called.. he should have left the store.. when asked, he was probably creating a scene at that point
Score: [-] 119 [+].

Posted: 3 months ago by MeMe:
« dOntEAtpOOp : That was me with the downvote by the way. I can't stand when people get all defensive like this and try to play the vicitm just because other people didn't agree with you.

The cops weren't called because of what the man was saying or even why he was saying it. The cops were called because he was asked to leave the premisis and failed to do so. The validity of the mans statement is a non-issue.
I'm not playing a victim thank you. Clearly I'm new to posting here and when I've checked the site out in the past I've never looked at the comments, I just go to the sites you all post so it's new to me. Give me a break.
Score: [-] 24 [+].

Posted: 3 months ago by theclansman:

However, private businesses are allowed to prohibit whatever speech they choose
No, that is simply not true. Private businesses DO have the right to kick you off their premises for whatever reason they choose, but doing so can (rightly so) generate bad publicity, like this. Thanks for posting this MeMe.

Also, I bet you that the manager that kicked him out will get in a bit of trouble with corporate over this.
Score: [-] 86 [+].

Posted: 3 months ago by dOntEAtpOOp:
« MeMe:I'm not playing a victim thank you. Clearly I'm new to posting here and when I've checked the site out in the past I've never looked at the comments, I just go to the sites you all post so it's new to me. Give me a break.
I'm sorry, meme. Please accept my apology. I must have misinterpreted what you meant by "I feel so judged. Ok, from now on i just won't comment or put any sort of description on my posts."

I can see clearly now how you were not playing the victim and I was wrong to assume that you were.

It's cool though. People put their foot in their mouths all the time around here and say stupid crap. I'm probably the leading sayer of stupid crap as it is. It doesn't mean I/we don't like you; just don't expect everyone to agree with your stance(s) on subjects.

Welcome to plime, by the way.
Score: [-] 99 [+].

Posted: 3 months ago by 2manyusernames:
« theclansman : No, that is simply not true. Private businesses DO have the right to kick you off their premises for whatever reason they choose, but doing so can (rightly so) generate bad publicity, like this. Thanks for posting this MeMe.

Also, I bet you that the manager that kicked him out will get in a bit of trouble with corporate over this.
Except it isn't bad publicity. It is one guy who is trying to get a gift card. The majority of the comments in the link have been against him.
Score: [-] 35 [+].

Posted: 3 months ago by MeMe:
yeah I was just being angry but I'm over it

Anyway, it definately isn't bad publicity (which sucks in a big way) because to be honest, they're too big of a corporate giant. I mean, did you see the post about Wallmart taking money from that woman who has been left mentally retarded? Some guy on YouTube did a big thing asking people not to go there anymore and every comment I read said they would go anyway because it's just so cheap to shop at Wallmart. Regardless about how you feel about the guys actions, the fact is that big business will win out in this because people are brand loyal.
Score: [-] 43 [+].

Posted: 3 months ago by bcgrote:
As far as bad publicity goes, Best Buy (along with other retailers) are their own worst enemies.

As far as employees overhearing conversations, well, they certainly aren't right there assisting the shopper! We've had MANY instances in MANY stores where we would be browsing, and another customer would ask US questions because salespeople were hiding or otherwise busy. And since we are polite people, we will try to help them. Whether recommending, finding or selecting a product, we have never been accosted by a salesperson, and if we were, we would probably respond that if they were Johnny-on-the-Spot, this wouldn't be such a problem (for the sales person).

Yes, a store has the right to ask a person to leave. But I would think that it would be very bad form if they did that to someone who was just talking to another customer (who may in fact choose another product in that store.) And anyone shopping at Best Buys knows that if they have what you want in stock, 7 times out of 10 it will be priced higher than other stores. And then, well, if you need to drive 20 miles to this other place, that could cost you up to $5 in gasoline!

I don't know if this fellow has a lawsuit against Best Buy or not. I know I would rather take them to court than get a gift card, which would mean I have to go back into their store.

We pretty much only go there if they are have an end-of-the-world sale, if we got a gift card, or they were the only ones carrying an item. And even then, we would research prices online before we would buy, if at all possible.

We have gotten deals there, saving pennies over the price of a dvd or cd as compared to Wally World, or buying after Christmas Playstation toys. But they aren't our first shopping choice.
Score: [-] 79 [+].

Posted: 3 months ago by 1thirteen3:
« theclansman : No, that is simply not true. Private businesses DO have the right to kick you off their premises for whatever reason they choose, but doing so can (rightly so) generate bad publicity, like this. Thanks for posting this MeMe.

Also, I bet you that the manager that kicked him out will get in a bit of trouble with corporate over this.
They do, however, have the right to restrict speech in their businesses, and the result of that may be bad publicity. It's all part of the free market (which is sorta what we have).
Score: [-] 43 [+].

Posted: 3 months ago by joeyneutrino:
« 1thirteen3 : They do, however, have the right to restrict speech in their businesses, and the result of that may be bad publicity. It's all part of the free market (which is sorta what we have).
Well, there's private property, and then there's "private" property. You may insist that Best Buy's property allows management to toss anyone out for no better reason than that someone spoke unflatteringly of their marketing. It's not necessarily that way. Their private property isn't precisely the same as my private home which I keep locked.

Best Buy is a retailer. They want, they practically beg, the general public to please walk into their store. There is some risk attached to this. For one thing, customers may occasionally speak their minds. They don't like it? Tough. Then don't open the goddam doors tomorrow. The only speech they ought to have any vote in is slander; but telling a fellow shopper a legitimate opinion and an independently verifiable truth isn't slander.

And- we have nothing resembling a free market here in the U.S. A store which respected the free market would never squelch someone just for giving what amounts to an impromptu consumer rating which just happened to be near the low end of the spectrum.
Score: [-] 50 [+].


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